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Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans, resulting in each product being unique. 100% stitched. That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you. Nothing brings us a sense of joy like seeing our little customers delighted with their new playthings and we wouldn’t want to do anything to affect that!
We accept return requests within 48 hours of order received to you on all our products for reasons of hygiene. Return requests placed after 48 hours of order placement are unfortunately non-refundable and non-exchangeable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. In case you receive a defective or damaged product, we will offer you a replacement or a refund. If you choose to get a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. For other returned items (for example, a product you didn’t like), you will receive a refund in the form of store credit on Octo, which must be availed within 4 months of the delivery of the product.
Member since: 03/09/2020