Here are answers to your most frequently asked questions. If you can't find an answer to your question here, please contact us.
Selling on Loubilou
Loubilou is open to all types of sellers. We welcome independent retailers, designers, and other small business. Our mission is to build a platform to give small businesses a voice in a world dominated by big corporate players and bring small wonders and delight to children through a world of cool stuff.
Fees are calculated on a "pay-as-you-sell" basis, meaning that you pay a commission of 22% on the sale of the item.
Users can contact you directly through Loubilou ' queries will go directly to the email address you provide. We will also store any messages sent to you in "My Account," just in case.
No. You can offer as many things for sale as you wish.
Buyers will use PayPal to pay for their purchases, so you'll need to create a PayPal account and then make sure it is active.
If you're not already registered with PayPal, please create a PayPal account.
To activate your account, go to PayPal.com.au. Click "MyAccount/Payment" and check the box that says "Click here if you want to receive online payment." Then enter your PayPal email address.
Make sure that you've selected "Enable online payment (using PayPal)" for each of the items you list.
Please note: If you've listed an item on Loubilou but don't see a "Buy" button, then the item is not yet available for purchase. To change this, simply go to "My Account/Manage My Ads" and click "Edit." Then, below the "Item price" box, select "Enable online payment (using PayPal).
PayPal manages all payments for Loubilou purchases. When a customer pays you for their purchase, you should receive an email from PayPal confirming receipt of money in your PayPal account.
You can withdraw money from your PayPal account at anytime. Just log into your account at PayPal and follow the instructions there.
Listings should be live and searchable by Loubilou users within 5 minutes, although sometimes it may take up to 20 minutes to appear in all searches across our network. If you don't see your listing(s) on the site after more than 20 minutes, please contact us.
General site usage
We go to great measures to keep your information safe and secure. Your username and password ensure that no one else can access your personal details.
Click the "contact" tab on the sub navigation bar (beneath the price). Or, click the seller or store name (next to the "Buy" button) to view their contact details.
If you are signed in to Loubilou, you can click the (HEART) icon on any product thumbnail image or product page to add it to "My Favourites." The heart will turn green, to show that the item has been saved to your favourites list. You can access this list anytime by clicking "My Favourites" in the top navigation. To remove an item from the list, simply click the (HEART) icon again.
Please contact us providing the title of the content and screen name of the user. Even better, cut and paste the URL of the listing (the text starting "http://" in your web browser window) into the message.
We promise to investigate and get back to you promptly. If we find that a Loubilou user (buyer or seller) has been using the site in appropriately, we reserve the right to suspend that person's account indefinitely.
Managing Listings and My Account
Sign in to Loubilou, click "My Accounts," and then click the "Manage My Listings" tab. Find the listing you want to remove and click the "Remove" link.
Yes. Go to "Manage my Listings" in the "My Accounts" section, find the listing you'd like to repost, and click "Repost".
You can easily change your listing at any time. Sign in to Loubilou, click "My Account," and then click "Manage my Listings." Find the listing you want to change, then click the "Edit" button to make your changes. Click "Submit" when you're done, which will take you to a confirmation page if you've updated your listing successfully.
Sign in to Loubilou, click "My Account," and then go to "Manage my listings/Manage my listings." Then simply click "Edit" beside the listing(s) you'd like to re-classify.
As long as it takes, we don't mind. Your listing will remain on Loubilou until your item sells.
At the bottom of every email from Loubilou, you'll find instructions for managing your email preferences. You can also go to the Members section and click "My Email Subscriptions" to manage your email settings.
Sign in to Loubilou, then click "My Account" to view and edit your personal details. When you're done, just remember to click "Save & Update."
Please email us and we'll remove it for you.
We all forget our passwords from time to time. No worries, just click forgot password and you'll be asked to submit your email address (the same you registered with Loubilou on). You'll be sent a temporary password via email, use it to sign in. It might be a good idea to change it once you have got back into your account.
Just sign in to Loubilou, go to the "Members" area. Then click "My Personal Details" and create a new password.
Yes. We use Paypal ' the world's leading online payment system. Also, we will never ever take or store any of your payment details or give your financial information to sellers. You should never disclose any of your personal credit or debit card details before you have been transferred to PayPal's secure payment site.
For more information on PayPal's payment and protections, read PayPal's Protection for your Purchases.
If you're a seller then yes, you will need either a personal or business PayPal account that has been verified.
If you are a buyer then no, you can make payment via PayPal with a credit or debit card.
If you haven't registered with PayPal before, don't worry. Registration is free, quick, and easy ' just like Nigel's Eco Marketplace.
If you don't want to use PayPal, then we suggest you contact the seller directly to make other arrangements for payment
Once you've found an item you want to buy, click on the "Buy" button. This means you can pay for the item using PayPal. If you don't see a "Buy" button beside the item, this means you'll need to contact the seller directly to arrange payment because they don't accept online payments.
Clicking "Buy" will place the item in your shopping basket. When you're done shopping, simply click the "Checkout" button to go to PayPal to make payment.
Follow the simple steps to pay for your purchase(s). When you're done paying via PayPal you'll return to Loubilou, where you will receive an order confirmation number and email.
All sellers are encouraged to send within 1-2 days. All sellers have agreed to ship within 7 days, although this may not always be possible. Please check the seller terms before purchasing.
If your purchase never arrives, you're eligible for a full refund under PayPal's policies. For more information, see PayPal's Purchase Protection policy, or learn how to resolve a dispute.
Yes. If you buy something that never arrives, or if it arrives significantly different than described, you're eligible for a full refund under PayPal's policies. See PayPal's Purchase Protection policy, or "how to resolve a dispute".
If you ever see an unauthorised transaction in your account, report it to PayPal immediately. PayPal will begin an investigation and help you get your money back.
Absolutely! For your convenience, unpurchased items will remain in your basket until you decide to remove them or someone else purchases the item. These items will remain in your basket even if you close your browser and come back the next day.
If you buy something that never arrives, or if it arrives significantly different than described, you're eligible for a full refund. See PayPal's Purchase Protection policy, or how to resolve a dispute.